Performance Archive

Troubleshooting Hints

Welcome as one of the very first visitors to a brand new web site. This site is still a “beta” version, meaning we have not yet located and fixed many normal startup problems.

You can help by describing to us the problems you have enountered, in the most specific detail possible. And we need to know what operating system you are using (i.e., Apple, Microsoft, or Linux), which OS version, and which browser (i.e., Safari, Internet Explorer, Firefox), and which browser version.

In general we have designed for the latest versions of all of these, because they are more secure against viruses, because they better implement W3C coding standards, and because they are free to you to update. You should update.

Of course if your experience on our site is happy we would be thrilled to hear that as well.

We value your suggestions. Please send comments to .(JavaScript must be enabled to view this email address) .

As we receive comments from you and others we will build here a list of very specific help suggestions, but now at the beginning we do not know what you will experience.

However these are requirements to begin:

1. The free Apple Quicktime Player must be installed to hear the music. Please upgrade to the latest version, especially if your operating system is MS Vista (x64), because only the most recent QT Player lets you see the player controller—until May 2010 all that was visible was an empty black bar.

2. The player requires you to have cookies enabled during the playing time. This site does not place any persistent cookies on your computer, with one exception at your choice: if you want the player to automatically log you in on your next visit, this “user name/password” cookie will be placed until you uncheck the option.

3. To view the PDF versions of the printed concert programs you must have Adobe Reader installed.

4. The very high quality streamed audio can be best appreciated by attaching equally high quality self-powered speakers, such as one of the many available “studio monitor” sets in the $200 range. Built-in computer speakers and inexpensive desktop systems give only a mere shadow of the available audio quality.